Gaya APA
Brown, Stephen W.. (1991).
Service quality : multidisciplinary and multinational perspectives .
Lexington, MA:
D.C. Heath.
Gaya Chicago
Brown, Stephen W..
Service quality : multidisciplinary and multinational perspectives.
Lexington, MA:
D.C. Heath,
1991.
Text.
Gaya MLA
Brown, Stephen W..
Service quality : multidisciplinary and multinational perspectives.
Lexington, MA:
D.C. Heath,
1991.
Text.
Gaya Turabian
Brown, Stephen W..
Service quality : multidisciplinary and multinational perspectives.
Lexington, MA:
D.C. Heath,
1991.
Print.