Gaya APA
Lovelock, Christopher. (2001).
Services marketing : people, technology, strategy (4th ed).
Upper Saddle River, NJ:
Prentice Hall.
Gaya Chicago
Lovelock, Christopher.
Services marketing : people, technology, strategy.
4th ed
Upper Saddle River, NJ:
Prentice Hall,
2001.
Text.
Gaya MLA
Lovelock, Christopher.
Services marketing : people, technology, strategy.
4th ed
Upper Saddle River, NJ:
Prentice Hall,
2001.
Text.
Gaya Turabian
Lovelock, Christopher.
Services marketing : people, technology, strategy.
4th ed
Upper Saddle River, NJ:
Prentice Hall,
2001.
Print.