Gaya APA
Rangkuti, Freddy. (2006).
Measuring customer satisfaction, gaining customer relationship strategy (cet. ke-3).
Jakarta:
Gramedia Pustaka Utama.
Gaya Chicago
Rangkuti, Freddy.
Measuring customer satisfaction, gaining customer relationship strategy.
cet. ke-3
Jakarta:
Gramedia Pustaka Utama,
2006.
Text.
Gaya MLA
Rangkuti, Freddy.
Measuring customer satisfaction, gaining customer relationship strategy.
cet. ke-3
Jakarta:
Gramedia Pustaka Utama,
2006.
Text.
Gaya Turabian
Rangkuti, Freddy.
Measuring customer satisfaction, gaining customer relationship strategy.
cet. ke-3
Jakarta:
Gramedia Pustaka Utama,
2006.
Print.