Gaya APA
Tjiptono, Fandy, Chandra, Gregorius. (2011).
Service, quality, and statisfaction (cet. 2).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy, Chandra, Gregorius.
Service, quality, and statisfaction.
cet. 2
Yogyakarta:
Andi,
2011.
Text.
Gaya MLA
Tjiptono, Fandy, Chandra, Gregorius.
Service, quality, and statisfaction.
cet. 2
Yogyakarta:
Andi,
2011.
Text.
Gaya Turabian
Tjiptono, Fandy, Chandra, Gregorius.
Service, quality, and statisfaction.
cet. 2
Yogyakarta:
Andi,
2011.
Print.