Bibliografi : hlm. 185-188
No Inv.: 130253/PH/Perp/11/1c~142975-142979/P/Perp/14/5c
Bibliografi : hlm. 111-115
Judul asli : "The Five Pillars of TQM"
Bibliografi :hlm. 249-251
No Inv.: 11139/P/Perp/98/1c
No Inv.: 105/P/Perp/99/1c
No Inv.: 67665/S/00/1c
No Inv.: 85101-85102/P/Perp/03/2c