Gaya APA
Reichheld, Frederick F., Cook, Scott D.. (1996).
The Quest for loyalty : creating value through partnership .
Boston, MA:
Harvard Business Book.
Gaya Chicago
Reichheld, Frederick F., Cook, Scott D..
The Quest for loyalty : creating value through partnership.
Boston, MA:
Harvard Business Book,
1996.
Text.
Gaya MLA
Reichheld, Frederick F., Cook, Scott D..
The Quest for loyalty : creating value through partnership.
Boston, MA:
Harvard Business Book,
1996.
Text.
Gaya Turabian
Reichheld, Frederick F., Cook, Scott D..
The Quest for loyalty : creating value through partnership.
Boston, MA:
Harvard Business Book,
1996.
Print.