Gaya APA
Reichheld, Frederick F.. (1996).
The Loyalty effect : the hidden force behind growth, profits, and lasting value .
Boston, MA:
Harvard Business School Press.
Gaya Chicago
Reichheld, Frederick F..
The Loyalty effect : the hidden force behind growth, profits, and lasting value.
Boston, MA:
Harvard Business School Press,
1996.
Text.
Gaya MLA
Reichheld, Frederick F..
The Loyalty effect : the hidden force behind growth, profits, and lasting value.
Boston, MA:
Harvard Business School Press,
1996.
Text.
Gaya Turabian
Reichheld, Frederick F..
The Loyalty effect : the hidden force behind growth, profits, and lasting value.
Boston, MA:
Harvard Business School Press,
1996.
Print.