Gaya APA

Reichheld, Frederick F.. (1996). The Loyalty effect : the hidden force behind growth, profits, and lasting value . Boston, MA: Harvard Business School Press.

Gaya Chicago

Reichheld, Frederick F.. The Loyalty effect : the hidden force behind growth, profits, and lasting value. Boston, MA: Harvard Business School Press, 1996. Text.

Gaya MLA

Reichheld, Frederick F.. The Loyalty effect : the hidden force behind growth, profits, and lasting value. Boston, MA: Harvard Business School Press, 1996. Text.

Gaya Turabian

Reichheld, Frederick F.. The Loyalty effect : the hidden force behind growth, profits, and lasting value. Boston, MA: Harvard Business School Press, 1996. Print.