Gaya APA
Davis, Mark M., Heineke, Janelle. (2003).
Managing services : using technology to create value .
Boston:
McGraw-Hill.
Gaya Chicago
Davis, Mark M., Heineke, Janelle.
Managing services : using technology to create value.
Boston:
McGraw-Hill,
2003.
Text.
Gaya MLA
Davis, Mark M., Heineke, Janelle.
Managing services : using technology to create value.
Boston:
McGraw-Hill,
2003.
Text.
Gaya Turabian
Davis, Mark M., Heineke, Janelle.
Managing services : using technology to create value.
Boston:
McGraw-Hill,
2003.
Print.