Gaya APA
Fitzsimmons, James A., Fitzsimmons, Mona J.. (2004).
Service management : operations, strategy and information technology (4th ed).
Boston:
McGraw-Hill Irwin.
Gaya Chicago
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy and information technology.
4th ed
Boston:
McGraw-Hill Irwin,
2004.
Text.
Gaya MLA
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy and information technology.
4th ed
Boston:
McGraw-Hill Irwin,
2004.
Text.
Gaya Turabian
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy and information technology.
4th ed
Boston:
McGraw-Hill Irwin,
2004.
Print.