Gaya APA
Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev. (2014).
Service management : operations, strategy, information technology (8th ed.).
New York:
McGraw-Hill Education.
Gaya Chicago
Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev.
Service management : operations, strategy, information technology.
8th ed.
New York:
McGraw-Hill Education,
2014.
Text.
Gaya MLA
Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev.
Service management : operations, strategy, information technology.
8th ed.
New York:
McGraw-Hill Education,
2014.
Text.
Gaya Turabian
Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev.
Service management : operations, strategy, information technology.
8th ed.
New York:
McGraw-Hill Education,
2014.
Print.