Gaya APA

Schonberger, Richard J.. (1990). Building a chain of customers : linking business functions to create the World Class Company . New York: The Free Press.

Gaya Chicago

Schonberger, Richard J.. Building a chain of customers : linking business functions to create the World Class Company. New York: The Free Press, 1990. Text.

Gaya MLA

Schonberger, Richard J.. Building a chain of customers : linking business functions to create the World Class Company. New York: The Free Press, 1990. Text.

Gaya Turabian

Schonberger, Richard J.. Building a chain of customers : linking business functions to create the World Class Company. New York: The Free Press, 1990. Print.