Pengembangan instrumen penilaian kompetensi staf Resepsionis Hotel Bintang
The purpose of this research is to develop a valid and reliable instrument used to assess the competency of the star-hotel receptionists. The development of instrument items follows knowledge, skills and attitude domains; and five competencies domains of national working qualification standards as well. In the first phase, the researcher performs the theoretical validation involving the experts. Analysis of the data used in this preliminary stage is tested with Pearson product moment. The researcher conducts empirical validation with 367 star-hotel receptionists involvement as respondents. Analysis of empirical validity and the goodness of fit measurement model was measured with Confirmatory Factor Analysis (CFA) through the application of Lisrel 8.80 program. Meanwhile, reliability of instrument items is also estimated with Alpha Cronbach formula. To confirm the result of analysis, the researcher, then conducts another empirical validation involving 367 other hotel receptionists. Data analysis is estimated with CFA and Alpha Cronbach formula. The research results in the form of a set of instrument to measure the star-hotel receptionist competency through selling, communication and administrative domains.
Keywords : instrument development, competency assessment, star hotel receptionist
Bibliografi : lembar 139-145
Tidak tersedia versi lain