Gaya APA

Harsono, S. (2014). The Institution Image and Trust and Their Effect on the Positive Word of Mouth (BUSINESS STUDIES Vol. 7 (1) 2014). Jakarta: Prasetiya Mulya Publishing.

Gaya MLA

Harsono, Soni. "The Institution Image and Trust and Their Effect on the Positive Word of Mouth". BUSINESS STUDIES Vol. 7 (1) 2014 Jakarta: Prasetiya Mulya Publishing, 2014. Text.