Gaya APA

Russell, R, S., W., T, I, B. (2003). Operations management (4th ed). Upper Saddle River, NJ: Prentice Hall.

Gaya MLA

Russell, Roberta, S.., W., Taylor, III,, Bernard. "Operations management". 4th ed Upper Saddle River, NJ: Prentice Hall, 2003. Text.