Gaya APA

Focazio, M, T. (2001). The e-factor : building a 24/7, customer-centric, electronic business for the internet age . New York: Amacom.

Gaya MLA

Focazio, Martin, T.. "The e-factor : building a 24/7, customer-centric, electronic business for the internet age". New York: Amacom, 2001. Text.