Gaya APA

Swanson, R, A. (1996). Analysis for improving performance : tools for diagnosing organizations and documenting workplace expertise . San Francisco: Berrett-Koehler.

Gaya MLA

Swanson, Richard, A.. "Analysis for improving performance : tools for diagnosing organizations and documenting workplace expertise". San Francisco: Berrett-Koehler, 1996. Text.