Gaya APA

Strachan, D., Pitters, M. (2009). Managing facilitated processes : a guide for consultants, facilitators, managers, trainers, event planners and educators . California: Jossey-Bass.

Gaya MLA

Strachan, Dorothy., Pitters, Marian. "Managing facilitated processes : a guide for consultants, facilitators, managers, trainers, event planners and educators". California: Jossey-Bass, 2009. Text.