Gaya APA

Panagacos, T. (2012). The ultimate guide business process management : everything you need to know and how to apply it to your organization . [s.a.]: www.vanessanoheart.ne.

Gaya MLA

Panagacos, Theodore. "The ultimate guide business process management : everything you need to know and how to apply it to your organization". [s.a.]: www.vanessanoheart.ne, 2012. Text.