Judul asli : "Telemarketing"
No Inv.: 116812-116814/P/Perp/09/3c
No Inv.: 65262-65265/P/00/4c
No Inv.: 115834/p/perp/2009/1c
Bibliografi : hlm 389-399
No Inv.: 14134-14137/P/Perp/94/4c~14356/P/Perp/94/1c
Judul asli :"Gemba Kaizen : a commonsense, low cost approach to management
No Inv.: 80501-80506/P/02/7c~87300-87301/P/Perp/03/2c~90435-90438/P/Perp/04/4c
No Inv.: 134177/PSM/Perp/13/1c~141080/PSM/Perp/14/1c
No Inv.: 71224/S/01/1c~112354-112358/P/Perp/08/5c~123360-123364/P/Perp/10/5c