No Inv.: 101276/P/Perp/05/1c
Judul asli :"The Management of service for the restaurant manager"
No Inv.: 101864-101865/P/perp/05/2c
No Inv.: 102057-102066/S/Perp/05/10c~115486/SM/Perp/08/1c
No Inv.: 102743/S/Perp/05/1c
No Inv.: 4364-4373/S/Perp/90/10c
No Inv.: 14316-14318/P/Perp/94/3c
Bibliografi: hlm. 167-170 No Inv.: 555/S/Perp/93/1c~10494-10503/P/Perp/97/10c~1045-1049/P/Perp/99/5c
Judul asli : "Total Quality Control"
Judul asli : "Global Paradox"