Bibliografi : lembar 131-134
Bibliografi : lembar 103-110
Bibliografi : lembar 59-62
ABSTRACT The purpose of this research is to develop a valid and reliable instrument used to assess the competency of the star-hotel receptionists. The development of instrument items follows knowledge, skills and attitude domains; and five competencies domains of national working qualification standards as well. In the first phase, the researcher performs the theoretical validation involving t…
Bibliografi : lembar 108-113
Bibliografi : lembar 115-126
Bibliografi : lembar 108-113
Bibliografi : lembar 55-57
Bibliografi : lembar 93-97
Bibliogrfi : lembar 44-45